Frequently Asked Questions
Q: Which methods can I use to pay my bill (check, cash, credit card)?
A: Faith Regional Health Services accepts payments made by cash, check, money order and credit cards. We accept Visa, MasterCard and Discover.
Payments may be made:
- By Mail: Use the return envelope that came with your billing statement to make a payment by check, money order or credit card.
- In Person: Stop by our Cashiers Office to make a payment in person. The Cashiers Office is located on West campus. The West Campus Cashier Office is located through the main entrance across from the gift shop.
- By Phone: Credit card payments can be made by calling a Financial Services Representative at (402) 644-7145.
- By Automatic Bank Withdrawal: Payments can be automatically withdrawn from your checking or savings account on a monthly basis.
- Online: Use Faith Regional's Online Bill Pay to make a payment online.
Q: Why have I received more than one bill for the same visit?
A: After your dismissal, you will receive a statement from Faith Regional Health Services for your hospital care. Physicians, excluding the emergency, infectious disease and psychiatry physicians, involved in your care will bill you separately from the hospital. These physicians may include anesthesiologists, surgeons, cardiologists, radiologists and other specialists. If you have any questions with regard to your bills, please call the number listed on the statement.
Q: Why have I received more than one bill when visiting the Pain Clinic?
A: When visiting the Faith Regional Health Services Pain Clinic you will be receive two different billings, one for the physician fees and another for the technical part of your visit. FRHS bills for the technical services, while your physician will bill you separately for his charges.
Q: Why am I being billed when I have insurance?
A: Many insurance companies have amounts which the patient must pay. These are called deductible, co-pay or co-insurance payments. If your insurance plan requires you to pay a deductible and co-insurance, the balance will be billed to you. You will also be billed for any other amounts not covered by your insurance. If you have a question about why your insurance company did not pay part of a claim, you should call your health insurance company directly.
Q: When is payment of my bill expected?
A: Faith Regional Health Services would appreciate full payment at the time of discharge or when services are provided. There are payment options available if you are unable to pay in full.
Q: What if I cannot pay my bill in full within 90 days?
A: You should contact Customer Service or by phone at 644-7145 to talk about a payment options.
Q: If I can't afford to pay the bill I receive, are there any options?
A: Faith Regional Health Services has a Patient Financial Assistance Program. Your inability to pay for care should not prevent you from receiving medically necessary services. To learn more about our Payment Options , you can call our Customer Services at (402) 644-7145.
Q: If my insurance company has pre-certification, prior approval or notification requirements for specific services, am I responsible for completing this task?
A: The specific requirements and responsibility for completing pre-certification or notification depend on several things:
- Contract agreements between FRHS and your insurance company, or
- The requirements as defined by your insurance or employer group plan.
If you have questions about your responsibility for completing these requirements, you should contact your Insurance Company directly. You may have to pay a higher deductible or coinsurance amount if these steps are not completed.
Q: How is a charge set for my services?
A: In setting service charges, Faith Regional Health Services considers the following:
- Information provided by the Centers for Medicare and Medicaid Services (CMS)
- Survey of like size facilities in our region, and
- The cost of providing the service
Charges are usually revised on an annual basis. These changes are made at the beginning of our fiscal year which is January 1st. However, as technology and resource needs change, we may have to update our charges at other times during the fiscal year.
Q: What is an Explanation of Benefits (EOB) or Explanation of Payment (EOP)?
A: These are documents showing a detailed listing of how your insurance company processed your claim or bill. An EOB or EOP is mailed by your insurance company directly to you and FRHS.
Q: What is an average charge?
A. Charges can vary for the same type of service based on individual patient needs. The average charge listed is the midrange charge for patients receiving the same care and treatment.
Q: If I have additional questions regarding my bill, who can I call or email?
A. Contact Patient Accounts Customer Service at (402)644-7145 or via email at Customer Service.